5999com Terms and Conditions — Please Read and Understand Before Using Our Services

1 General Terms & Introduction

5999com (referred to herein as the "Platform", "we", or "5999com") is an online gaming and betting service provider. These Terms and Conditions constitute a legally binding agreement between 5999com and its users ("you", "player").

By using the 5999com website, mobile app, or any of our services, you agree to be fully bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

1.1 Applicability

These Terms and Conditions apply to all 5999com services, including slots, Live Casino, fish games, Sports Betting, e-sports, and all other gaming products.

1.2 Language & Interpretation

These Terms and Conditions are written in English. In the event of any ambiguity, 5999com's interpretation shall be final and binding. The English version shall take precedence in the event of any dispute.

2 Account Registration & Use

A valid account is required to access 5999com services. All information provided during registration must be truthful, accurate, and complete.

2.1 One Account Policy

Each individual may only One account create. If any individual is found to hold multiple accounts, all accounts will be closed and any deposited funds may be forfeited.

2.2 Accuracy of Information

• Full name must match your National ID Card
• Providing your correct date of birth is mandatory
• Mobile number and email address must be active
• Payment account (Mobile Banking/Nagad) must be registered in your own name

2.3 Account Security

You are responsible for keeping your account password confidential. Sharing your account or allowing others to use it is strictly prohibited. If you notice any suspicious activity on your account, contact support immediately.

3 Age Verification & Eligibility

By registering, you confirm that you are 18 years of age or older. 5999com may request government-issued identification for age verification at any time. Registering with a false age will result in immediate account closure and forfeiture of all deposited funds.

4 Deposit & Withdrawal Policy

4.1 Deposit

Deposits at 5999com can be made via Mobile Banking, Nagad, Rocket, and approved bank transfers. The minimum deposit amount is BDT 100. Funds are typically credited to your wallet instantly.

4.2 Withdrawal

• Minimum withdrawal: BDT 500
• Maximum daily withdrawal: varies by account level
• Withdrawals may only be made to a payment account registered in your own name
• Processing time: typically 1–6 hours

4.3 Verification Requirements

KYC (Know Your Customer) verification may be required for large withdrawals. A copy of your National ID Card or passport will need to be submitted.

5 Bonus & Promotion Terms

5999com regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read carefully before acceptance.

5.1 Wagering Requirements

Most bonuses carry a wagering requirement, meaning you must place a specified amount in bets before withdrawing bonus funds. For example, a BDT 1,000 bonus with a 20x wagering requirement means you must wager BDT 20,000 before a withdrawal can be made.

5.2 Bonus Usage Rules

• A second bonus cannot be activated while another bonus is still active
• Bonuses must generally be used within 30 days
• Some games may carry a different wagering multiplier for bonus contributions
• 5999com reserves the right to cancel any bonus if abuse is suspected

6 Betting Rules & Decisions

All bets placed on 5999com are final once confirmed and cannot be changed or cancelled. The only exception is if a match is cancelled or 5999com voids a bet due to exceptional circumstances.

6.1 Sports Betting

• If a match is cancelled, the associated bet will be voided and the stake refunded
• If a match is interrupted mid-game due to a technical issue, 5999com will follow the applicable rules and procedures.
• Bets placed on clearly erroneous odds may be voided

6.2 Casino & Slots Games

All casino games run on certified RNG systems. If your connection drops mid-game, the result is saved on our servers and processed correctly once you reconnect.

7 Prohibited Activities

The following activities are strictly prohibited on 5999com and may result in permanent account closure:

8 Account Suspension & Closure

5999com reserves the right to suspend or permanently close any account without prior notice under the following circumstances:

• Any breach of these Terms and Conditions
• Suspected Fraudulent Activity
• Failure to complete KYC verification
• Security Concerns
• Player's own self-exclusion request

Upon account closure, any valid balance (excluding bonuses) will generally be refunded; however, 5999com reserves the right to hold funds while an investigation is ongoing.

9 Limitation of Liability

5999com is not liable for the following:

• Loss on games or bets due to internet disconnection
• Third-party software or device issues
• Account credentials exposed due to player negligence
• Unexpected technical errors or server downtime

10 Privacy & Data Protection

Protecting your personal data is our top priority. 5999com will never sell your personal information to any third party. For full details on how we handle your data, please see our Privacy Policy available on the page.

11 Right to Amend Terms

5999com reserves the right to update these Terms and Conditions at any time. For significant changes, users will be notified at least 7 days in advance. Continued use of the service after any changes takes effect constitutes acceptance of the updated terms.

12 Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms and Conditions, please reach out to our support team. We aim to respond within 24 hours.

In the event of a dispute, resolution will first be sought through mutual discussion. If no resolution is reached, the matter will be handled in accordance with applicable law.