Data Protection · Privacy · Security Assurance

5999com Privacy Policy — Our Commitment to Protecting Your Information

Every step of how your personal data is collected, used, and protected at 5999com is explained clearly in this Privacy Policy. We believe data protection is a fundamental right.

Last Updated: January 2026
SSL
256-Bit Encryption
0
No Sale of Data to Third Parties
24/7
Security Monitoring
GDPR
Adherence to International Standards
🔐
Our Commitment: 5999com takes your privacy seriously. Your personal information is never sold and is used only for the purposes it was collected for.

1 Introduction & Scope

5999com (referred to herein as "we", "the platform", or "5999com") has established this Privacy Policy to help our users ("you" or "player") understand how their personal information is collected and managed.

This Privacy Policy applies to 5999com's website, mobile application, and all digital services. By using our services, you are considered to have accepted this Privacy Policy.

1.1 International Standards

5999com complies with the GDPR (General Data Protection Regulation) and all applicable international data protection laws. We believe that protecting your data is not just a legal obligation — it is a fundamental ethical commitment to our users.

1.2 Data Controller

5999com acts as the data controller for all information collected under this Privacy Policy. For any data-related requests, please contact us directly.

2 What Information We Collect

5999com collects only the information that is necessary. We never ask for data that serves no purpose.

2.1 Information Provided Directly

  • Identity Information: Full name, date of birth, gender
  • Contact Information: Mobile number, email address
  • Account Information: Username, password (encrypted)
  • Payment Information: Mobile Banking/Nagad number, bank account details (where applicable)
  • Identity Verification: NID or passport copy (as part of the KYC process)

2.2 Automatically Collected Information

  • IP Address & Device Type
  • Browser type & operating system
  • Login time & session data
  • Game Preferences & Play History
  • Transaction History
Data Type Collection Methods Mandatory
Name & Date of Birth Registration Form Yes
Mobile Number Registration Form Yes
Payment Information Transaction Processing Yes
NID Copy KYC Verification Conditional
Cookie Data Automatic Optional
Device Information Automatic Optional

3 Purpose of Data Collection

5999com uses your information only for the following legitimate purposes:

3.1 Service Delivery

  • Account Creation & Management
  • Transaction Processing (Deposits & Withdrawals)
  • Keeping Gaming Services Running
  • Customer Service & Support

3.2 Security & Legal Compliance

  • Fraud & Scam Prevention
  • Compliance with Anti-Money Laundering (AML) Policy
  • Age Verification
  • Responding to requests from legal authorities

3.3 Service Improvement

  • Personalizing Your Gaming Experience
  • Sending Relevant Promotions & Offers
  • Platform Performance Analysis
📢
Marketing Communications: You can opt out of marketing emails or SMS at any time. Simply update your notification preferences in account settings or reach out to our support team.

4 Data Sharing Policy

5999com & Your Personal Information Never sold to third parties. However, data may be shared in the following limited circumstances:

4.1 Service Providers

Payment gateways, game software providers, and IT service providers receive only limited data. All are bound by strict confidentiality agreements and may use the data solely for the purposes specified.

4.2 Legal Obligations

In cases involving court orders, regulatory requests, or money laundering investigations, relevant information may be shared with the appropriate legal authorities.

🚫
Never Shared: Your data is never sold or transferred to advertisers, data brokers, or third-party marketers.

5 Cookies & Tracking Technologies

5999com uses cookies to improve our services. Cookies are small data files stored in your browser.

5.1 Cookie Types

  • Essential Cookies: Essential for login sessions and security — cannot be disabled
  • Performance Cookies: Helps analyze site speed and performance
  • Functionality Cookies: Remembers your preferences and settings
  • Analytics Cookies: To understand site usage patterns (optional)

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling essential cookies may cause certain features to not function properly.

6 Technical Data Protection Measures

5999com uses industry-leading technology to keep your data secure:

6.1 Encryption

All data transmissions are secured with TLS/SSL 256-bit encryption. Passwords are hashed using the bcrypt algorithm and are never stored in plain text.

6.2 Data Center Security

Our servers are hosted in ISO 27001 certified data centers. Physical access is strictly controlled and regular security audits are conducted.

6.3 Access Controls

Only authorized 5999com staff may access your data, and only when necessary. Every access is logged and reviewed regularly.

🔔
Data Breach Notification: In the event of a data breach, the relevant regulatory authority will be informed within 72 hours as required by law, and affected users will be notified as soon as possible.

7 Data Retention Duration

5999com does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

  • Account Information: For the duration of the active account and up to 5 years after closure
  • Transaction Records: 5–7 years as required by legal obligations
  • KYC Documents: Up to 5 years after verification
  • Cookie Data: Session cookies — until browser is closed; Persistent cookies — up to 1 year
  • Support Contact: Up to 2 years from last contact

8 Your Data Rights

As a user of the 5999com platform, you have the following rights regarding your data:

👁️

Right of Access

You have the right to know what information we hold about you.

✏️

Right to Rectification

You may request corrections to any inaccurate or outdated information.

🗑️

Right to Erasure

You may request the deletion of data that is no longer necessary, provided there is no legal obligation to retain it.

📦

Right to Data Portability

You may request a copy of your data in a structured, portable format.

🚫

Objection to Processing

You may object to the use of your data for specific purposes, including marketing communications.

⏸️

Right to Restriction

You may request to restrict how your data is processed in certain circumstances.

📋
Exercising Your Rights: To exercise any of the rights listed above, email us at [email protected]. We are committed to responding within 30 days.

9 Protection of Minors' Data

🔞
18+ Only: 5999com does not collect data from anyone under the age of 18. If a minor has accidentally provided information or created an account, parents or guardians can contact us and the data will be deleted immediately.

10 Privacy Policy Updates

5999com may update this Privacy Policy from time to time. For any significant changes, you will be notified at least 14 days in advance via your registered email or an in-app notification.

Continued use of our services after any changes will be considered acceptance of the updated Privacy Policy.

11 Contact & Complaints

For any privacy-related questions, complaints, or to exercise your data rights, please get in touch with us:

📧
Privacy Support: [email protected]
Bengali-language support is available 24/7, 7 days a week. Responses are typically provided within 24–48 hours.

Your Data Why It's Secure At 5999com

🔒

256-Bit SSL Encryption

Every piece of data you share is protected with bank-level encryption, making it virtually impossible for hackers to access.

🚫

No Sale of Data

5999com never sells your personal information to third parties. This is a core commitment we stand by.

🏛 ️

ISO 27001 Certified

Our data centers operate in accordance with the international security standard ISO 27001 and are verified through regular third-party audits.

👤

You Are in Control of Your Data

View, update, or request deletion of your data at any time. Your data belongs to you.

🛡️

AML & KYC Protection

Strict KYC procedures are followed to prevent money laundering, keeping your account protected from misuse.

🔔

Instant Breach Alerts

You will be notified immediately in the event of any suspicious login activity or a data breach.

Your Data Is Safe, Right Now Play with Confidence

You now know 5999com's strict Privacy Policy. Your data is fully protected — register now and enjoy world-class gaming.

18+ only. Please gamble responsibly. Terms and conditions apply.

বাংলা